Physical therapy

97165 — Occupational therapy evaluation; low complexity

This is the initial occupational therapy evaluation for patients with straightforward conditions, typically taking about 30 minutes.

  • Typical setting: OT clinic, hospital outpatient
  • National avg charge (illustrative): $80–$190 (Medicare non-facility national average approximately $98 in 2026)
  • Most-disputed reason: Billing 97165 without the required GO modifier for Medicare claims — GO identifies the service as provided under an occupational therapy plan of care.

What it means

What 97165 actually means

This is the initial occupational therapy evaluation for patients with straightforward conditions, typically taking about 30 minutes. The therapist assesses your ability to perform daily activities (dressing, cooking, working) and develops a treatment plan to improve function.

Common errors with this code

What goes wrong on real bills.

Most bills that look correct still contain at least one of these issues. Up to 49% of medical bills contain errors (CFPB).

If you see 97165 on your bill

Three steps before paying.

1. Get the itemized bill. If your statement only shows a summary, request the CPT-level itemized bill before paying. Generate the request language →

2. Cross-check against the EOB. Compare what your insurer's Explanation of Benefits says you owe versus what the hospital is asking. They disagree more often than people think. Read the bill-vs-EOB guide →

3. Run a free Bill Scan. Upload the bill (and EOB if you have it) and BillBusted will flag the most likely issues with this specific code in your specific state. Run free scan →

Related codes

Other codes in this category.

People who land on 97165 often also see these adjacent codes on the same bill.

Related BillBusted guides

Plain-English reads if you see 97165 on a bill.

97165 FAQ

Plain-English answers.

What does 97165 usually cost?

$80–$190 (Medicare non-facility national average approximately $98 in 2026). Costs vary by region, payer contract, and whether the service was performed in a hospital outpatient department (which adds a facility fee) versus a free-standing clinic.

What's the most common billing error on 97165?

Billing 97165 without the required GO modifier for Medicare claims — GO identifies the service as provided under an occupational therapy plan of care.

What should I do if I see 97165 on my bill?

Request the itemized bill and the matching EOB from your insurer. Compare the units/quantity billed against what you actually received. Run a free BillBusted scan to flag the most likely errors specific to 97165 before paying.

Don't pay 97165 blindly.

The free scan tells you in under 60 seconds whether this charge looks reasonable for your situation.